Shipping, Handling & Insurance
Shipping fees are calculated automatically at checkout based on your selected method and destination.
We ship within the United States only. We do not ship internationally.
Processing Time
Processing typically takes 3 business days. Shipping time depends on the method selected at checkout.
Packaging
All packages are carefully wrapped and do not reveal the contents inside. We prioritize discreet, secure packaging for precious‑metal items.
Damaged or Tampered Packages
If your package appears damaged or tampered with:
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- Refuse delivery if possible.
- If you already accepted it, save all packaging and contact us within 24 hours.
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Failure to notify us within 24 hours may affect our ability to process a claim.
Lost Packages
Delivery issues are rare, but delays can occur. Please allow 7 business days beyond the expected delivery date before contacting us.
If a package appears lost:
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- An investigation must be completed before reshipment or refund
- We may request a police report if theft or tampering is suspected
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Your cooperation helps resolve the issue faster.
Back‑Ordered Items
If an item is unexpectedly out of stock, we will notify you with an estimated availability date. If you prefer not to wait, we will issue a full refund.
Shipping Restrictions
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- We do not ship to P.O. Boxes
- A physical address is required
- Signature is optional — choose Priority Shipping if you want signature confirmation
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Responsibility
We are not responsible for lost or stolen packages once marked as delivered. We recommend:
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- Using a secure delivery address
- Selecting tracked or signature‑required shipping options
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