WHAT ARE THE U.S. SHIPPING, HANDLING AND INSURANCE CHARGES?
A shipping fee will be calculated at the check out.
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Processing time usually takes 3 business days. Then it will depend on the shipping method you have selected.
DO YOU SHIP INTERNATIONALLY?
We do not ship internationally. We will ship on the territory of the USA only.
HOW DO YOU WRAP YOUR PACKAGES?
All our packages are carefully wrapped. Out packages do not to give any indication as to the contents inside.
MY PACKAGE APPEARS TO HAVE BEEN DAMAGED OR TAMPERED WITH. WHAT SHOULD I DO?
We recommend you refuse any shipment that appears to be damaged or tampered with as the shipping insurance ends once signed for and/or delivered. When refused, the package(s) will return to us for inspection. If you have taken possession of a damaged or tampered package, please save all packaging and contact us within 24 hours for further instructions. Failure to notify us of damage or tampering within 24 hours from signature or delivery date may impact our ability to cover your claim.
DO WE EVER BACK ORDER ITEMS?
Supply and demand problems occasionally occur in our business. If the item you purchased happens to be out of stock, we will contact you with expected availability. If you are unwilling to wait for the purchased item, a full refund will be given.
CAN YOU SHIP MY ORDER TO A POST OFFICE BOX?
No, we will not ship to any P.O. Boxes. An actual physical address should be entered.
MY PACKAGE APPEARS TO BE LOST. WHAT SHOULD I DO?
We see very few delivery issues with our carriers, but sometimes delays do occur. In those situations, we appreciate your patience to wait a little longer for your package (at least 7 business days) before contacting us. Should the package not arrive, an investigation of the shipment is required before any order is reshipped or refunded. We may ask you to file a police report if it appears loss is due to theft or tampering. Your assistance speeds up the investigation and the sooner we complete it, the sooner we can resolve the missing order.
IS A SIGNATURE REQUIRED FOR MY SHIPMENT?
Packages we ship may not require a signature for delivery. If you want to ensure someone signs for your delivery, please pick priority shipping method.