Do you accept returns or exchanges?
No. Due to the handcrafted nature of our 999 fine silver pieces, all sales are final. We do not accept returns or exchanges unless the item arrives damaged or incorrect.
Why can’t I return my item if I change my mind?
Each piece is made to order with care and precision. Because we work with .999 fine silver — a precious metal with daily market fluctuations — we cannot offer refunds based on buyer’s remorse or price changes.
Can I cancel my order after placing it?
Orders may be canceled within 2 hours of purchase. After that, we begin crafting your piece and cannot guarantee cancellation.
Do you offer resizing or repairs?
We do not offer resizing, but if your item needs repair due to a defect, please reach out and we’ll assess the situation individually.
How do I know my item is genuine 999 silver?
We use certified 999 fine silver in all our pieces. Each item is crafted and inspected for purity and quality before shipment.